Terms and Conditions for day trips in the United Kingdom 
Please read the following very carefully as the content will form the basis of a legally binding agreement between you and Caltours of Birmingham Ltd. 
When making this booking as the “Lead Name” you undertake to accept the terms and conditions as laid out below for and on behalf of yourself and all the members of your party. This contract is made subject to these terms and conditions, which are governed by English Law and the non exclusive jurisdiction of the English Courts. The term “Caltours” or “we” in this document refers to “Caltours of Birmingham Ltd” and “you” refers to the “Person who booked the trip.. 
When does this contract take effect? 
The contract takes effect when you have given us instructions to proceed and payment has been received by Caltours. We will issue confirmation by providing you with a ticket for your journey. 
When do I pay for my day trip? 
Day trips are to be paid in full at the time of booking.. Payment can be made by either debit or Credit Card or by cheque made payable to "Caltours of Birmingham Ltd 
There is no surcharge for using cheques or debit or credit cards, 
Can I transfer my booking to someone else? 
Yes you can transfer your booking to another person, however you should inform Caltours of Birmingham Ltd in advance and include the point where they will be joining the coach. there is no charge for transferring your booking to someone else.  
Please note that Caltours of Birmingham can only help you transfer a booking to someone who may be on a waiting list. (i.e. the coach is full and there are no spare seats for sale. 
How can I cancel my day trip? 
You or any member of your party may cancel at any time, notification must be via you the lead name on the original booking. Notification of cancellation will be deemed to be effective from the time such notice is received by Caltours. You will have to pay a cancellation fee as set out in the table below.  
Cancellation more than 15 days before travel - £3.00 per ticket 
Cancellation on or within 15 days up to 48 hours before travel 50% of the ticket price except where fees have to be paid in advance to a supplier (for example. train fares, boat trips meals etc., in which case it will be 50% of the coach fare plus the cost of advance purchase to a third party. 
Within 48 hour there is no refund. 
What happens if you change or cancel my Day Trip? 
In the event of cancellation where external factors come into play (i.e. Weather related, A venue being closed or severely restricted, Acts of war, riot or terrorist activity, natural or man-made disasters) our obligation is to refund any fares paid in full. 
If the cancellation is wholly within the realm of Caltours of Birmingham Ltd we will refund your fare in full if cancellation is greater than 15 days before travel. 
If the cancellation is wholly within the realm of Caltours of Birmingham Ltd and occurs within 15 days up to 48 hours we will refund your money + £5 per ticket. 
If the cancellation is wholly within the realm of Caltours of Birmingham Ltd and occurs within 48 hours of the original time of travel we will refund your money + £10 er ticket. 
The scale of compensation set out above does not remove your legal rights to further compensation where you have justifiable cause for dissatisfaction.  
What is the extent of your Liability? 
Caltours carries Product and Professional Liability insurance as well as Employee Liability cover. Additionally our sub-contractors and suppliers carry similar levels of insurance cover. We accept responsibility for any death or injury as a result of any activity associated with the excursion if the cause is due to any fault on our part or those of our sub-contractors, suppliers or agents acting in accordance with their employment. We do not accept responsibility if the death or injury is not caused by any fault of ours, our sub-contractors, suppliers or agents; or if it is caused by you or someone not -connected with the excursion, or is due to an unusual or unforeseen circumstance which could not have been foreseen, anticipated or avoided even with all due care. 
Deep Vein Thrombosis can be caused by periods of inactivity such as can be found on long coach journeys. Our itineraries are geared to provide frequent stops and it is advised that passengers do take the opportunity to take some exercise during those stops. Additionally any small exercise whilst on the move is encouraged. We do however advise anyone with a history of DVT to consult their doctor before travel. 
Similarly if you have had recent surgery or have a medical history which could affect you during the period of travel then we advise you to consult with your doctor before travel. It is also important to let your insurance company know in advance of travel if appropriate. 
All our coaches have reserved seats and at the time of booking you will be informed as to the seats that are being allocated. These seats remain yours for the duration of the trip.  
On occasions we do have coaches substituted at the last minute, for operational reasons, with different seating arrangements. If this happens we reserve the right to move you to different seats at the point of departure. Our courier will allocate you to new seats that are as near to the original description as possible. 
To comply with UK law seat belts must be worn at all times whilst seated in a moving vehicle. 
Pick up points  
Please check your travel documents when you receive them to ensure that we have recorded the correct departure point for your group and departure time. We ask you to be at the departure time at least 5 minutes before the quoted departure time. As we run to a time table we cannot be held responsible for a missed departure due to a passenger arriving late at a departure point. 
Small bags taken on board the coach must not obstruct the central aisle they must be placed either on the rack, if not too heavy or under your feet. 
Passenger Behaviour 
The comfort of passengers is partly dictated by other passengers. We therefore reserve the right to refuse a passenger boarding a coach or to terminate an individuals excursion at any point, without compensation, if a passenger is: 
Under the influence of alcohol or drugs 
Is abusive in anyway to other passengers or staff. 
Disruptive in any way which delays the company carrying out its obligations to other passengers (this may include persistent lateness). 
Smoking (including e-cigarettes) are not allowed on our coaches or in public areas  
Special Needs/Diets 
Where meals/food are provided as part of the excursion it is the responsibility of the passenger to make known any allergies/requirements at the time of booking. 
We will be happy to carry any Manual Wheelchair” or “Walking Aid” on our coaches providing they can be stored in the luggage compartment. Please tell us at the time of booking as space is limited. We cannot guarantee taking large items that we do not know about. 
Our coaches are not equipped with lifts and therefore all passengers must be capable of climbing the few steps onto the coach and getting to their seat. It is regretted that we are unable to provide assistance in terms of lifting people on or off the coach or into any accommodation. 
Disabilities can take many forms and are not always linked to mobility. If you are not sure about the suitability of an excursion please tell us the information you need and we will try and find out as much as we can with relation to your particular needs. 
We cannot accommodate any pets on our coach holidays. However we will endeavour to accommodate registered assistance dogs wherever possible. Please inform us, at the time of booking, if you are intending to take a registered dog in order that we can check all our suppliers are happy and will accommodate the arrangement. 
Data Protection 
Caltours of Birmingham only stores your name, address, telephone number and if provided email address. This is linked to a record of any trips that you have booked either in the future or in the past. Please read our Privacy policy 
If you have any cause for complaint please register it on the day of the excursion in order that we may try and rectify the problem on the spot. Should you not get satisfaction then please record your complaint in writing and send it to Caltours at the earliest possible opportunity, but not later than 14 days after the excursion 
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